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Privacy Policy – RemedialBuilders.com

Last updated: 17/11/2025

At Remedial Builders, we are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other relevant legislation governing the construction and building industry.

As a remedial building company, we understand that clients, owners corporations, strata managers, and suppliers trust us with sensitive project and contact information. We take this responsibility seriously and ensure all information is collected, stored, and used securely and appropriately.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us.

1. Scope

This policy applies to:

  • Clients and prospective clients
  • Owners corporations and strata committees
  • Builders, subcontractors, consultants, and suppliers
  • Website visitors and individuals submitting online enquiries
  • Job applicants

This policy does not apply to employee records of current or former Remedial Builders staff members.

2. What Is Personal Information?

“Personal information” means any information that identifies you or could reasonably identify you, such as:

  • Name, address, phone number, and email
  • Company or strata scheme details
  • Building/project information linked to an identifiable individual
  • Photographs or videos of properties if they identify residents or owners
  • Billing, invoicing, or payment details

We may also collect “sensitive information” where required for certain projects, such as:

  • Licences or qualifications for contractors
  • Insurance details
  • Work health and safety information
  • Information relating to disputes or legal matters

We only collect sensitive information with your consent or where authorised by law.

3. What Information We Collect

The information we collect depends on the nature of our engagement, but may include:

For Clients, Owners Corporations, Strata Managers

  • Contact details
  • Property details and engineering/building reports
  • Access instructions for inspections or works
  • Photos, videos, and notes during site inspections
  • Project specifications, tender documents, and contracts
  • Insurance, warranty, and defect-related information

For Subcontractors and Suppliers

  • Business and contact information
  • ABN, licences, insurances, certifications
  • Payment details
  • Site access requirements

For Website Visitors & Online Enquiries

  • Name, email, phone number
  • Details submitted in the contact form
  • IP address, browser type, page activity (analytics only)

4. How We Collect Information

We may collect personal information through:

  • Website enquiry forms
  • Emails, phone calls, and SMS communications
  • Site inspections, condition reports, and defect assessments
  • Contracts, tenders, and project documentation
  • Invoices or payment records
  • CCTV footage or images taken for documentation purposes

We may also receive information from third parties such as:

  • Strata managers and building managers
  • Engineers, architects, and consultants
  • Insurers or loss adjusters
  • Local councils and regulatory bodies

We only collect information relevant to conducting remedial building works and associated services.

5. How We Use Your Information

We use personal information for purposes including:

  • Assessing and quoting remedial building or repair works
  • Conducting building inspections and preparing reports
  • Communicating with clients, committees, and stakeholders
  • Complying with statutory and insurance obligations
  • Managing subcontractors and suppliers
  • Safety, compliance, and site access coordination
  • Project documentation, warranties, and defect rectification
  • Accounting, invoicing, and administrative operations

We only use your information for the purpose for which it was collected or a directly related purpose.

6. Disclosure of Personal Information

We do not sell or trade personal information.

We may disclose information:

  • To engineers, architects, consultants, or other specialists involved in the project
  • To subcontractors who require information to perform work
  • To insurers, loss adjusters, or regulatory authorities
  • To legal or statutory bodies if required by law
  • To our professional advisers (accountants, auditors, lawyers)
  • To strata committees and building managers when authorised

We take reasonable steps to ensure all third parties comply with privacy requirements.

7. Overseas Disclosure

We do not routinely disclose personal information outside Australia.

If information must be stored or transferred via overseas-based cloud services (e.g., email hosting, data backups), we ensure:

  • The service provider complies with appropriate privacy protections; or
  • Contractual and security safeguards are in place.

8. Security of Your Information

We take reasonable measures to protect your information from misuse, loss, interference, unauthorised access, modification, or disclosure. This includes:

  • Secure project management systems
  • Password-protected files and restricted access
  • Encrypted cloud storage solutions
  • Secure disposal of physical documents

We retain information only as long as required for legal, warranty, or operational purposes.

9. Access and Correction

You may request access to the personal information we hold about you, subject to certain exceptions under the Privacy Act.

If you believe your information is inaccurate or incomplete, please contact us so we can update our records.

Requests can be sent to: philip.nam@remedialbuilders.com

10. Complaints

If you have concerns about how your information has been handled, please contact us.

We will investigate your complaint promptly and respond as soon as possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Website Use & Analytics

You may browse our website anonymously.

Our website may automatically collect non-identifying information such as:

  • IP address
  • Browser type and operating system
  • Pages viewed and time spent on site
  • Referring links

This data helps us improve our services and website performance.

If you submit a contact form, the information you enter will be stored and used in accordance with this Privacy Policy.

Our website may use cookies to enhance functionality. You can disable cookies in your browser settings if preferred.

12. Contact Us

For questions about this Privacy Policy or how we handle your information, please contact:

Email: philip.nam@remedialbuilders.com
Phone: 1300 665 877
Website: www.remedialbuilders.com